HBB is committed to your satisfaction

If you need to return an item, simply ship it back to

North Shore Soap Factory
PO Box 209
Waialua, Hawaii 96791 USA

The best shipping to Hawaii is with USPS flat rate envelopes or boxes. Unfortunately, shipping costs are not refundable. You can always share your product with a friend who might enjoy it. We will gladly issue a full refund for product(s) returned or exchange it for another item. Keep in mind, any additional cost for product exchange and shipping will be charged to your account. Mahalo for your kokua, we will do our best to be sure you're a satisfied customer!